TreKing,

You might try osTicket for your support system instead of the blog... it 
doesn't have the problems your describing using the blog and its fairly 
light to run (runs fine on an AWS micro instance).

We've been using it fine for several months and even added our own hack that 
allows us to pass a non-english support request through Google Translate 
with the touch of a button (very handy).

We are currently looking at using zendesk, but its a bit pricy if you have 
more than one support agent. The advantage is that they have an Android lib 
that allows users to contact support directly from your app, which we think 
is a win/win.

Its Zendesk or we will create a UI for osTicket

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