It seems like this particular user doesn't know about the 15 minute
refund window, so his order is still valid, and that's how he was able
to post the comment.
Now, looking at this more broadly -- yes, this and more happens.
As time goes on and your app gets more downloads, you will see comments
stating that your app:
- doesn't work on device X, where X is your primary development device
- broke the device's phone call function / battery / GPS
- erased some valuable data in another application
- is malware because of permission Z, the need for which you carefully
explained in the app's description
- causes early hair loss in men and weight gain in women
You will get some emails from users asking you to explain if a
particular comment of this kind is true or not.
Of those who won't email you, some will figure out on their own which
comments have no value, some others will not care and just not install
your app.
And no, there is no way to respond to a comment, to contact the user who
wrote it, or to cross-reference comments to orders.
This can cause you a lot of stress and unhappiness.
It did for me, and so at some point I chose to not read any more Market
comments for my apps, ever.
Those users who really wish to contact me can do so over email, and I
always make the effort to provide good answers.
The rest are posting comments for each other to read, and since there is
no way for me to participate in those discussions, I don't.
-- K
11.04.2012 13:08, Giuseppe написал:
I have an user that bought our app, didn't understand how to use, then
wrote a bad review and ask for money back via device.
Result:
app not sold
bad review from incapable user
Google must not allow people that delete orders to write reviews,
there are many people in the world that in 15 minutes want to
understand what a group of developers wrote in two years.
Any comment?
--
You received this message because you are subscribed to the Google
Groups "Android Developers" group.
To post to this group, send email to [email protected]
To unsubscribe from this group, send email to
[email protected]
For more options, visit this group at
http://groups.google.com/group/android-developers?hl=en
--
Kostya Vasilyev
--
You received this message because you are subscribed to the Google
Groups "Android Developers" group.
To post to this group, send email to [email protected]
To unsubscribe from this group, send email to
[email protected]
For more options, visit this group at
http://groups.google.com/group/android-developers?hl=en
