Hmm, I have never lost track of my paid apps when resetting my phone (which I do quote often). Are you sure they are using the same email address?
On Nov 17, 9:24 am, Mike <[email protected]> wrote: > Hello, > > I've had several of my users email me to tell me they had to do a > factory reset on their phone for some reason or other. The problem > is, they had purchased apps installed and the Android market app loses > track of this information when the phone is reset. > > My only solution to their problem is to go into my checkout account, > refund their money and ask them to repurchase my app. > > Am I correct in assuming that Google decided to only check the > PackageManager on the device to determine if an app was purchased or > not? Is there really no other means of determining that an app was > purchased? Surely this information about the purchase is kept on a > server somewhere (which is why I can see the purchase information with > Google Checkout) Also, since the user of a phone must login with a > Google account in order to use the market, can't you just correlate > the user's purchased apps with their login account and bypass the > phone altogether? > > I'm probably missing something, but I wanted to let you know its a > source of frustration to have to deal with this when I consider this > issue the responsibility of the market infrastructure. > > - Mike -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
