Cool, sounds like it's not a frequent problem, so it might be just that issue.
On Nov 17, 10:30 am, Mike <[email protected]> wrote: > I emailed their "real" email address, not the google checkout email. > > Thanks for the responses. It makes me feel a little better that this > may be a case of using different accounts. > > I went and looked, and out of the hundreds of people that have written > me for support, only 3 had issues with a factory reset. As I just > found out, one of the three no longer uses the email address he used > to write me. > > On Nov 17, 10:25 am, "nEx.Software" <[email protected]> > wrote: > > > Did you try to email the user's real email or the google checkout > > provided email (they are temporary I believe)? > > > You are actually getting the second purchase from these people I > > assume? > > > On Nov 17, 10:15 am, Mike <[email protected]> wrote: > > > > Well, here's something that may or may not be telling: I emailed one > > > of the users that had this problem after a factory reset, and I got a > > > notification back saying the email couldn't be delivered. That lends > > > some weight to the theory that they used a different account the > > > second time around. > > > > - Mike > > > > On Nov 17, 9:40 am, "nEx.Software" <[email protected]> > > > wrote: > > > > > Please let us know the outcome, as if this is not the case then we > > > > should elevate this. > > > > > On Nov 17, 9:38 am, Mike <[email protected]> wrote: > > > > > > I'll ask and find out. I understand how using a different email > > > > > address would cause this issue. > > > > > > - Mike > > > > > > On Nov 17, 9:31 am, "nEx.Software" <[email protected]> > > > > > wrote: > > > > > > > Hmm, I have never lost track of my paid apps when resetting my phone > > > > > > (which I do quote often). > > > > > > Are you sure they are using the same email address? > > > > > > > On Nov 17, 9:24 am, Mike <[email protected]> wrote: > > > > > > > > Hello, > > > > > > > > I've had several of my users email me to tell me they had to do a > > > > > > >factoryreseton their phone for some reason or other. The problem > > > > > > > is, they had purchased apps installed and the Android market app > > > > > > > loses > > > > > > > track of this information when the phone isreset. > > > > > > > > My only solution to their problem is to go into my checkout > > > > > > > account, > > > > > > > refund their money and ask them to repurchase my app. > > > > > > > > Am I correct in assuming that Google decided to only check the > > > > > > > PackageManager on the device to determine if an app was purchased > > > > > > > or > > > > > > > not? Is there really no other means of determining that an app > > > > > > > was > > > > > > > purchased? Surely this information about the purchase is kept on > > > > > > > a > > > > > > > server somewhere (which is why I can see the purchase information > > > > > > > with > > > > > > > Google Checkout) Also, since the user of a phone must login with > > > > > > > a > > > > > > > Google account in order to use the market, can't you just > > > > > > > correlate > > > > > > > the user's purchased apps with their login account and bypass the > > > > > > > phone altogether? > > > > > > > > I'm probably missing something, but I wanted to let you know its a > > > > > > > source of frustration to have to deal with this when I consider > > > > > > > this > > > > > > > issue the responsibility of the market infrastructure. > > > > > > > > - Mike > > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
