nEx is right. Your users should not be losing any access to the applications they have purchased as long as they use the same account on the phone that they purchase your application with.
The application "stream" is actually what they have purchased the rights too. This "stream" includes all your updates, though it is liked to their email account. On Nov 17, 12:15 pm, Mike <[email protected]> wrote: > Well, here's something that may or may not be telling: I emailed one > of the users that had this problem after a factory reset, and I got a > notification back saying the email couldn't be delivered. That lends > some weight to the theory that they used a different account the > second time around. > > - Mike > > On Nov 17, 9:40 am, "nEx.Software" <[email protected]> > wrote: > > > Please let us know the outcome, as if this is not the case then we > > should elevate this. > > > On Nov 17, 9:38 am, Mike <[email protected]> wrote: > > > > I'll ask and find out. I understand how using a different email > > > address would cause this issue. > > > > - Mike > > > > On Nov 17, 9:31 am, "nEx.Software" <[email protected]> > > > wrote: > > > > > Hmm, I have never lost track of my paid apps when resetting my phone > > > > (which I do quote often). > > > > Are you sure they are using the same email address? > > > > > On Nov 17, 9:24 am, Mike <[email protected]> wrote: > > > > > > Hello, > > > > > > I've had several of my users email me to tell me they had to do a > > > > >factoryreseton their phone for some reason or other. The problem > > > > > is, they had purchased apps installed and the Android market app loses > > > > > track of this information when the phone isreset. > > > > > > My only solution to their problem is to go into my checkout account, > > > > > refund their money and ask them to repurchase my app. > > > > > > Am I correct in assuming that Google decided to only check the > > > > > PackageManager on the device to determine if an app was purchased or > > > > > not? Is there really no other means of determining that an app was > > > > > purchased? Surely this information about the purchase is kept on a > > > > > server somewhere (which is why I can see the purchase information with > > > > > Google Checkout) Also, since the user of a phone must login with a > > > > > Google account in order to use the market, can't you just correlate > > > > > the user's purchased apps with their login account and bypass the > > > > > phone altogether? > > > > > > I'm probably missing something, but I wanted to let you know its a > > > > > source of frustration to have to deal with this when I consider this > > > > > issue the responsibility of the market infrastructure. > > > > > > - Mike > > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
