I don't complain because I didn't care yet. Refunding within the first 24h after purchase is free of charge and the user can do this on his own. Sometimes I get mails about refunds and I redirect the customer to the official Google Checkout website. Never got any complaints after that.
After the 24h have passed there's a "fine" if you're refunding a customer's purchase. This is called the chargeback fee you're speaking about. Best, -- André http://android.rabold.org On 27 Dez., 00:47, Craigo <[email protected]> wrote: > Hi, > > I'm trying to understand the Google Marketplace Chargeback Fee. > > A customer complained they did not authorize a charge from the Google > Marketplace for my app, and they got a refund. I have no problem with > this. > > However, Google then stings me with a $3 Chargeback Fee. I don't > understand why? Has the $3 fee come from the credit card company, and > Google are just passing it on to me? > > Note: There is a closed post on this, but I didn't see anyone explain > the > fee:http://groups.google.com.au/group/android-developers/browse_thread/th... > > Cheers. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
