It a part of doing business using credit cards... usually these charge- back fees are higher. Just do a google-search for "chargeback fee" to see what it is and how much it usually costs.
For purchases under $10, Google automatically charges back the customer's credit card in case of dispute. For purchases over $10, Google does an 'investigation'. When a 'charge back' fee is levied, it means that the customer complained to his/her credit-card company that a purchase wasn't made in his/her name and the purchase was fraudulent. There is nothing you can do about it, except for terminating your Google Checkout account. On Dec 27, 10:06 pm, Craigo <[email protected]> wrote: > Surely it isn't a "fine"? > > Why would the I (the developer) be "fined" for a customer complaining > that the Google Marketplace incorrectly charged them? I have nothing > to do with charging, AFAIK, I haven't done anything wrong (I didn't > request any charging or refund, the Marketplace just did it upon the > customers request)? > > On Dec 27, 5:43 pm, André <[email protected]> wrote: > > > > > I don't complain because I didn't care yet. Refunding within the first > > 24h after purchase is free of charge and the user can do this on his > > own. Sometimes I get mails about refunds and I redirect the customer > > to the official Google Checkout website. Never got any complaints > > after that. > > > After the 24h have passed there's a "fine" if you're refunding a > > customer's purchase. This is called the chargeback fee you're speaking > > about. > > > Best, > > > -- Andréhttp://android.rabold.org > > > On 27 Dez., 00:47, Craigo <[email protected]> wrote: > > > > Hi, > > > > I'm trying to understand the Google Marketplace Chargeback Fee. > > > > A customer complained they did not authorize a charge from the Google > > > Marketplace for my app, and they got a refund. I have no problem with > > > this. > > > > However, Google then stings me with a $3 Chargeback Fee. I don't > > > understand why? Has the $3 fee come from the credit card company, and > > > Google are just passing it on to me? > > > > Note: There is a closed post on this, but I didn't see anyone explain > > > the > > > fee:http://groups.google.com.au/group/android-developers/browse_thread/th... > > > > Cheers.- Hide quoted text - > > - Show quoted text - -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
