Surely it isn't a "fine"? Why would the I (the developer) be "fined" for a customer complaining that the Google Marketplace incorrectly charged them? I have nothing to do with charging, AFAIK, I haven't done anything wrong (I didn't request any charging or refund, the Marketplace just did it upon the customers request)?
On Dec 27, 5:43 pm, André <andre.rab...@googlemail.com> wrote: > I don't complain because I didn't care yet. Refunding within the first > 24h after purchase is free of charge and the user can do this on his > own. Sometimes I get mails about refunds and I redirect the customer > to the official Google Checkout website. Never got any complaints > after that. > > After the 24h have passed there's a "fine" if you're refunding a > customer's purchase. This is called the chargeback fee you're speaking > about. > > Best, > > -- Andréhttp://android.rabold.org > > On 27 Dez., 00:47, Craigo <craig...@gmail.com> wrote: > > > Hi, > > > I'm trying to understand the Google Marketplace Chargeback Fee. > > > A customer complained they did not authorize a charge from the Google > > Marketplace for my app, and they got a refund. I have no problem with > > this. > > > However, Google then stings me with a $3 Chargeback Fee. I don't > > understand why? Has the $3 fee come from the credit card company, and > > Google are just passing it on to me? > > > Note: There is a closed post on this, but I didn't see anyone explain > > the > > fee:http://groups.google.com.au/group/android-developers/browse_thread/th... > > > Cheers. > > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
