There's hope after all. On May 26, 2011 10:18 AM, "Maps.Huge.Info" <[email protected]> wrote: > The last couple of days have really been hectic for my app "Radar Now!." The > extreme weather coupled with the panic caused by the tornado devastation > across the country has caused a huge upswing in downloads and usage of the
> app. As a result, there have been periods when the app simply wouldn't > function due to the overloaded server. Previously, the highest activity for > a day had been around 230,000 uses. On Tuesday that number was 430,000 and > Wednesday it was over 550,000. Huge numbers. Downloads have also been > spectacular with Tuesday being a record at 14,300 and Wednesday beating that > with over 15,500. > > The users have had the predictable reaction. On Tuesday, when the server > first started bogging down, there were a slew of one star comments in the > market, my favorite being: > > one star > by skip (May 24, 2011) > Blows big black donkey balls > > By Wednesday, I had made enough changes to the backend to handle the load > for the most part and also had instituted "rationing" so that when the > server hit a certain load, it would just send back a message saying it was > overloaded instead of hanging. I also started posting in the market an > explanation of what was happening and apology for the inconvenience. I > started getting messages like this: > > five stars > by Christine (May 25, 2011) > Works great on my desire. Problem today but understandable with all the > severe weather here in Missouri. Working fine again now. > > I also received a number of emails showing sympathy and encouragement. The > market now has a bunch of five star comments (and of course the inevitable > one star as well) > > The bottom line is that by telling the users what the issues are and being > proactive, honest and prompt with explanations, they are giving my app a > chance and being somewhat patient. A good lesson for any business to take to > heart. > > -John Coryat > > -- > You received this message because you are subscribed to the Google Groups "Android Discuss" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to [email protected]. > For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en. > -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
