On Sun, Aug 14, 2011 at 9:32 AM, John Coryat <[email protected]> wrote:
> The only conclusion I can draw from this: There is a percentage of users > who don't know what updating an app means or even that there's this little > bar at the top of their phone that shows notifications. > > I'm constantly surprised by the ignorance and stupidity of the average > human being. How can they get dressed, find their car and drive to work > without killing themselves? These people also breed. That's the scariest > thing about this. > Here's one for you. Last month I updated a feature in my app to use a new service to provide real-time train predictions instead of stale scheduled data. This required users to update their saved data to reset some IDs. I explained this, quite clearly (I thought) in the "What's New" that I popup on each update. After a one-star rating and a few emails that "Predictions don't load", I threw in a hack that detected the old, invalid ID and presented a message EXACTLY where they would otherwise be looking for train arrival information. This message explained that their data was invalid and gave step-by-step instructions on how to reset the data. That was a month ago. I expected a downhill trend and for it to taper off, but to this day I detect about 100 instances of people hitting this error every day. To get to this error the user has to make the conscious decision to go looking for the intended information so they're actively using the app, it's not some fluke. This means that despite the app not working until they update their data, and despite having a blatant, clear message on how to fix it in their face every time they try to use the feature, there are people that still don't follow simple instructions to get the app they paid for to work. I, too, can only assume this is due to extreme laziness or stupidity. It's fascinating, really. ------------------------------------------------------------------------------------------------- TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
