On 12/19/2012 10:29 PM, Nathan wrote:
On Tuesday, December 18, 2012 10:35:14 PM UTC-8, Prashant wrote:
>> >> If an issue is not bothering more than 10% of your userbase than its >> not a bug worth chasing. > > I don't disagree with the general idea, but is 10% really the > threshold?
I happened to be at Backflip one day when a version they pushed of one of their popular titles had a problem that only affected about 10% of their users.
They were fielding thousands of complaints. And it was going to take them days to get a new build pushed (it was on iOS, not Android).
I once read that an unhappy user will tell 7 friends about your product, while a happy user may only tell three. I think that an unhappy user is at least 2-3 times more likely to leave a bad review about your product. If one in ten users is pissed off, you'll do well to keep a 3 star rating.
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