A link to email where you prefill the subject with app
name/version/phone type/etc. can make it more clear what app/phone/OS
the crash is happening on. Throwing a log in as the body of the email
makes it even easier to figure out what happened. :)
Tim
On 1/14/2013 12:49 PM, Brian Conrad wrote:
I'm almost considering a link to a support form. Just regular emails
will often result in telling me the app stopped working but not which
app (because I sell several) nor what market, since I sell on Play and
Amazon. Like many site support forms before they can enter a message
they would need to select those items first.
- Brian
On 01/13/2013 08:44 PM, Mike Wolfson wrote:
In my app I supply the capability for the user to leave a voice-mail,
send
me an SMS, email me, and contact me through the market.
I get mostly email, then an occasional SMS, and almost no
voice-mails. I
do provide a variety of ways to link to the Play market throughout my
app
(mostly just requesting a rating), and those do seem to make a
difference.
Providing quick ways to rate has been good for me, people do seem to use
them.
I think the Play Market is the best place for this kind of
communication by
far - and I am glad there is going to be a centralized place for this.
-Mike
On Sunday, January 13, 2013 1:10:19 PM UTC-7, TreKing wrote:
On Sun, Jan 13, 2013 at 1:27 PM, Kevin Duffey
<[email protected]<javascript:>
wrote:
but do you guys provide email addresses in your description,
Yes.
and if so, do you find users send emails?
Some do.
Or is that not a popular choice by users to communicate with
developers?
It's not. Many are convinced that's what the ratings are for.
I haven't published my first app yet, I would hope that short of
giving a
crappy review, a user would try to reach out to the developer before
leaving a bad review and rating.
Key words there: "you'd hope".
-------------------------------------------------------------------------------------------------
TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago
transit tracking app for Android-powered devices
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