On Monday, March 18, 2013 3:34:04 AM UTC-7, b0b wrote:
> > I wanted that feature badly one year ago, but now I hardly care about it I'm sure someone will trade with you. ;) as clown comments do not have much effect on established apps. > They don't? Sorry, this is something that us developers tell ourselves, but it doesn't square with reality, or numerous marketing studies that have been done. If those clown comments are part of the first three a user sees on the first page, they do have an effect. You can make the assumption that users will click through to the full listing of comments to get a balanced viewpoint, or that they will at least read the full comment and dismiss it as some guy with an attitude problem. Neither assumption is guaranteed. In the 2-3 seconds that they decide whether to install your app all they might see is: *0000 blah blah blah unhappy blah blah Nexus blah blah want refund blah blah blah uninstalled. ***00 blah blah blah blah if only had blah blah blah blah blah WTF? blah blah ***** blah blah blah blah best app ever blah blah blah blah but WHAT ABOUT blah blah blah That's enough to convince a percentage of people to hit the back button and look at some other app. I seriously doubt you think that the number of installs you get cannot be improved, Will be occasionally useful for support requests and to correct blatant > bogus user assertions. > I agree and won't necessarily include the word 'occasionally'. I don't know if the replies will get users to reengage in contacting tech support when needed, but if they don't, they are needed for simple public relations. No response implies that a) we agree or b) we don't care. The fact that most of us have not been able to reply is lost on most users. This is only helpful for those who do click through, as the replies are not posted on the first three reviews on the front page. I may make some progress with those who feel inclined to comment every time an update is made, crying fraud and demanding a refund, and may actually have valid cause for a refund, but have never thought to actually contact us with their name or order number so we could actually grant said refund. I may make some progress with those who are claiming I rudely refused them a refund when they haven't contacted me at all. But for the most part, this is for the benefit of other readers. It may convince them that it is worthwhile to contact us, or read the help. Nathan -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/android-discuss?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
