Hello, Hope you are doing good.
We have an immediate opening for the below position, kindly let me know your interest with your updated resume at *[email protected]* <[email protected]>. *Position - ITSM Configuration Manager* *Location - Irving, Texas* * Job Summary* *Roles and Responsibilities:* Provide administration and ongoing support of the ITSM ServiceNow tool for maintenance of the Configuration Management Database (CMDB) and corresponding ITSM processes, including dependency mapping of upstream and downstream services by mapping the CI relationships for the associated service type. Partner with IT support teams to implement and manage their services or Configuration Items (CIs) populated in the CMDB, and resources leveraged to obtain that data within those teams; ensure that the ITSM tool support processes are efficient, effective, compliant and results are measurable and sustainable. Integrate ITSM processes and workflow into the ServiceNow tool Integrate and capture configuration items with a potential relationship within Service Catalog/Request Management modules; monitor how IT support teams are leveraging the information to fulfill their forms where intake into the CMDB on key service attributes is required. Collaborate and negotiate with other team members and resources to ensure that tool workflow and escalation processes are met and continuously improved. Experience with ServiceNow or other ITSM tools, configuration, and usage of Discovery tool, including Probes and Patterns Manage Configuration Dashboards and performance reporting Remediate any issues with data quality and/or service mapping with the CMDB record owners Facilitate the Configuration Management Governance Process and ensure regulatory compliance Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Change and Release Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of the configuration data and proper reporting and status Continually improve the design, implementation and operation of the CMDB and overall process maturity, ensuring the proper resources and methods are enforced, as well as communications are maintained Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up-to-date Conduct data quality analysis, provide recommendations to address data quality issues and manage the implementation of approved recommendations *Bharat Chhibber | Sr. Technical Recruiter* *Direct: 919 626 9615 | EMAIL **[email protected]* <[email protected]> -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/android-discuss/CAEmgVe3%3DLbOQN_cCDdZhes1VuE5nFYpMTh407f1DsY6-Fd7HYA%40mail.gmail.com.
