While reading the previous postings I stumbled upon multiple mentioning of multi protocol support and asterisk, therefore I assume people on this list are knowledgeable about this topic.
Here is what we need:
We run a CRM system on top of AOLserver. The CRM system contains the phone numbers of the clients. I want my PBX connected phone to make a connection to the client if I click on a link in the CRM System. Once the phone call is finished, the CRM system should be notified about this, so it can add a new entry in the call history.
Same goes the other way round, if the client calls me, the CRM systems starts logging and once finished, an entry is added.
Any clues, hints, offers, suggestions, RTFM advises on how to achieve this ?
I did not reach that point yet, i just implemented UDP support and SIP module and perform SIP redirects using flexible rules where to forward the call.
The functionality you are looking for will depend on your PBX, how you can place or receive calls. In case of VoIP you have more options than with traditional PSDN PBX, you can use softphone to initiate and receive calls, and using SIP you can easily forward calls to next available CSR. But this is a lot of work, i did not see anything yet in the open source.
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