--On Wednesday, February 09, 2005 08:22:24 AM +0100 Malte Sussdorff <[EMAIL PROTECTED]> wrote:
While reading the previous postings I stumbled upon multiple mentioning of multi protocol support and asterisk, therefore I assume people on this list are knowledgeable about this topic.
Here is what we need:
We run a CRM system on top of AOLserver. The CRM system contains the phone numbers of the clients. I want my PBX connected phone to make a connection to the client if I click on a link in the CRM System. Once the phone call is finished, the CRM system should be notified about this, so it can add a new entry in the call history.
Same goes the other way round, if the client calls me, the CRM systems starts logging and once finished, an entry is added.
Any clues, hints, offers, suggestions, RTFM advises on how to achieve this ?
Take a look at the Asterisk manager interface. It will probably be able to handle what you want. I know it would at least be possible to handle the logging you're looking for.
As for establishing a call, what's your current setup? What sort of phones do the customer service reps use? I would probably use the outgoing call queue. Drop a call into the spool that will dial the rep, and when they answer the phone, it will initiate the call to the customer.
Neither of these would require any features currently missing from AOLServer. The Asterisk manager protocol is quite simple and runs over TCP. The outgoing call queue is completely file based.
Regards, John Havard
-- AOLserver - http://www.aolserver.com/
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