> Jason Chu wrote:
>> Is unsupported really the right word?  There is lots of support on the
>> forum and lots of people use it.  Just not the devs.  I'm sure there
>> are lots of debian forums that aren't frequented by all the devs
>> either.
>
> Maybe unsupported isn't the right word. I was thinking of unsupported by
>  the devs, ie. they don't use it so user feedback is unlikely to reach
> them if done in that format. Unofficial? hmm.
>
> The forums are a great resource for many users, so I would hate to see
> it diminish in capacity. I do think that somehow the fact that devs are
> not using it as a means to interact with the user community should be
> highlighted.
>
> Maybe changing the structure of the sidebar on the main arch page would
> be a better idea. Seperate out the community from the support.
> Put wiki and mailing lists under support, and put user forums under user
>  community..Something like that.
>
> If I am the only one that seems to think this is an issue, then I could
> just be tilting at windmills. If that is the case, then I guess just pay
>  me no mind..
> *shrug*
>

Hey gang;

I think anyone capable of installing and running archlinux is not really
likely to be a "newbie". I think anyone who is no longer a newbie knows
what limitations exist in using a forum the way arch and most other
distros use forums. i.e. I expect most folks know that forums are a very
time intensive way to have a discussion about things compared to a mailing
list.

Having said that, I also think once a discussion is completed, they ARE a
good resource for troubleshooting, but only because of the rather good
search facilities. (And some people just seem to prefer them over email
when having a discussion, but I am not sure why myself.)

SO I think they DO serve a support function. And I think leaving things
the way they are currently to be a good idea.

Very best regards;

Bob Finch



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