We had a problem like this on our production server last week. It turned out we had a network glitch. Everything came back but the escalations. We tried to do a Remedy restart, but the escalations still didn't start up. We ended up rebooting the server, after that everything was back to normal.
Linda Blomberg Fermi National Accelerator Laboratory [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fernandes, Sabyson R Sent: Friday, April 21, 2006 12:43 PM To: [email protected] Subject: Re: Escalations not firing Jim, Have you tried turning on the escalation logs? If not, try turning on the logs and see if you can see the log file growing at the time you expect your escalation to fire. This will not be a permissions issue as the AR_Escalator user has admin permissions. Might be to do with too many escalations being executed at the same time, causing your escalations to be queued up or as someone else has pointed out, your escalations maybe disabled on this server. Hope this helps. Regards, Saby -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Collins Sent: Friday, April 21, 2006 12:41 PM To: [email protected] Subject: Escalations not firing I am having a strange problem. None of my escalations are firing on my production server. All of them are firing on my test server. Nothing seems obvious (i.e. permissions etc.,) Anyone have this type of problem before? Jim Collins ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
