After looking over some of their documentation it appears that you can have the system send an email as part of the alert process. Have you looked at using the email engine to have tickets created on certain events?
Shane Buchholz
Call Center Supervisor
Samaritan
Health Services
[EMAIL PROTECTED]
-----Original Message-----**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rusconi, Ignacio (I.)
Sent: Tuesday, April 25, 2006 1:35 PM
To: [email protected]
Subject: Re: Whatsup --> RemedyCan you give me any orientation of were to start... or any manual to lookThe exactly thing is to submit a ticket when an event occured.
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, April 25, 2006 2:51 PM
To: [email protected]
Subject: Re: Whatsup --> RemedyPretty much any network monitoring software does this. Netcool, Marimba, HP OpenView, etc. The integrations are not that difficult.
Rick
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)
Sent: Tuesday, April 25, 2006 10:23 AM
To: [email protected]
Subject: Whatsup --> Remedy
Hi,
Im use an application for monitoring some servers that calls whatsup.
Does anybody knows if exist any integration/automatization that generates a ticket on Remedy whenever an events is performed on it.I mean when a server goes down this application must communicate within remedy and submit a ticket.
Thanks!
ARS 6.0
MS SQL SERVER 2000
Ignacio G. Rusconi
Data Base AdministratorFord Argentina-TeleTech
:.4756-9367.:
+[EMAIL PROTECTED]
+[EMAIL PROTECTED]
Web. http://pacheco.ba.ford.com/pl/9898¿Sentiste un Ford últimamente?
STRICTLY CONFIDENTIAL. The contents of this e-mail and any attachments are strictly confidential and property of Ford Argentina S.C.A. They may not be used or disclosed by someone who is not a named recipient. If you have received this e-mail in error please notify the sender by replying to this email inserting the word "Misdirected" as the message and delete the present message.
__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.
__20060125_______________________This posting was submitted with HTML in it___
