It is on the compatability matrix (line 47). Yes it works on Solaris (as that is what we are running it on).
Set your environment to have ORACLE_HOME point to the 9i client and tell the Remedy install you are using a database on a different server. The install will then ask for the TWO_TASK (entry in the TNSNAMES.ORA file) and SID (Service Name) values. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Wednesday, April 26, 2006 8:40 AM To: [email protected] Subject: Re: Oracle library/version issue at BMC Remedy ARS installation Hi Marco, Although it's not on the compatibility matrix, it is possible to use 10G with Remedy. There was a previous thread on the list titled "Oracle 10gR2 in use?" which addresses a workaround to allow this. Basically you need to do the following: Obtain a copy of the 9I R2 client. (available from http://www.oracle.com/technology/software/products/oracle9i/index.html) Install the 9I client. Install the 10G database. Install Remedy. Remedy should be able to use libclntsh.so.9.0 from the 9I client directory, and use 10G for the actual database. I've only tried this on Windows, so can't say for certain that it will work in the same way under Solaris, but it could be worth a try. Eric Cleereman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Wednesday, April 26, 2006 7:59 AM To: [email protected] Subject: Re: Oracle library/version issue at BMC Remedy ARS installation Marco, Read the install instructions. You will find, very clearly documented, that Remedy v6.3 (the latest version) requires the Oracle 9i R2 client when your using Oracle as its RDBMS. Ref: Installing-630.pdf Page 118, comment column for the row starting with "Oracle client". There is no "patch" needed for this condition. It is by design. Remedy will advance to the Next Oracle client at some later ARS version. ( I am guessing ARS v7, but it could be later than that too. ) ARS101 -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 4/26/06, manfre71 <[EMAIL PROTECTED]> wrote: > > Hi. > > I wonder if somebody can help me out here. I'm installing BMC Remedy > ARS on Solaris 9, with Oracle 10g, but I run into the following error > message: > > An unknown Oracle error has been detected. > Please resolve this error and re-try the installation. > Refer to /tmp/arDBErrorLog for the Oracle error information. > > When I check "/tmp/arDBErrorLog" I find: > > ld.so.1: oraload: fatal: libclntsh.so.9.0: open failed: No such file > or directory Tue Apr 25 14:13:28 MEST 2006 > > It looks to me that it is looking for a Oracle version 9 linked > library, but we have libclntsh.so.10.1. > > Are you aware of BMC Patches for this issue? > > Thanks! > > Best regards, > Marco. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
