How many users do you have? Nick
On Tue, 9 May 2006 13:58:57 -0400, John.A Simpson-contr <John.A.Simpson- [EMAIL PROTECTED]> wrote: >BMC/Remedy HelpDesk & Change vs ??? > >background... > >TRW Automotive has been using ARS since 1997, all custom/homegrown >HelpDesk & change management. We have one production server, one test >server and one development server. 41 fixed and 63 floats in >production. > >My boss's boss, has asked us to evaluate, how much to continue just >buying ARS fixed and floats and 'rolling our own', (my words not hers), >vs buying and then modifying/configuration of an "off-the-shelf" >HelpDesk and Change Management. > >I am asked to compare 3 systems, BMC/Remedy HelpDesk/Change, one other >ARS based solution (Enterprise Service Suite?) plus one additional >non-ARS based solution. > > >I am hopeful I will get some very helpful opinions/recommendations... > > > >John A. Simpson >TRW Automotive >Information Systems Program Office >Remedy Global Technical Lead >Fenton MI USA >[EMAIL PROTECTED] >810-750-2547 > >__________________________________________________________________________ _____ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >========================================================================= _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
