| **
HP doesn’t really have custom building of forms like in Remedy. You can create new views of existing forms and ‘partition’ the data but you cannot create a form. The closes equivalence to it I could give in remedy would be to create a new view of the help desk form, and call that view Asset Management. The data would all be stored in the same table, it is just the view that is different.
So the basic license includes use of incident and as many copy views of incident you want to create. It also covers use of basic data forms like storing people and organization data.
A basic HP license is like AR System base license and a license to the Help Desk application.
You license users to use the modules, but you do have to buy the modules.
We discovered that in a lot of areas where HP was lacking functionality it was going to be difficult to add that functionality in without a lot of hard coded rules. In Remedy it is very easy to create a table and data drive rules of behavior. In HP you would create rules with that data hard coded in. An example might be:
In remedy create a preference table that determines how a form opens by group. You have an active link then that retrieves the preference and applies it. In HP SD you cannot create a table so you hard code rules in the application for each group that you add. Keep in mind that HP says that creating rules is not coding it is just data admin, but if you look at it, it is just like creating an active link, and even though that can be easy it doesn’t mean you just want anyone doing it.
Richard
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Hi Richard,
thank you for the information. That is interesting.
So that would be the following :
Basic HP OV SD license = - allows use of Incident Module - allows use of custom made applications/forms ??
So the Basic HP OV SD license is compareable to a Remedy user floating/fixed license ? Or do you license the application at HP, not the user ?
Does anyone know what a HP ... license costs, compared to the Remedy modules ? I only know the figures of the "normal" Remedy license, never been in touch with the out of the box applications.
Thanks a lot, Robert
From:
Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Brooks ** When we compared HP Openview Service Desk vs. Remedy ITSP there were costs for the various Service Desk modules as well. The base SD license includes the use of the Incident forms, but not the other modules. For us Service Desk appeared to be the more expensive option.
Richard
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Hello list, perhaps someone has some insights regarding the following : comparance of License costs between HP OpenView (Service Desk and custom) and Remedy (ITSM and custom). At a slide it says that HP is doing marketing with saying "we are cheaper" - at a partner's Remedy presentation there was also a slide showing that HP in fact is more expensive ... it was a bad translated one though and therefore the point could not be understood. To my understanding licensing works the follows : Remedy Application
HP Application
...so with that basic understanding, Remedy is actually being *way more expensive* due to having to license each module.
Does anyone have any insights regarding the license module comparence, or might be able to explain why Remedy is actually being cheaper ? :-)
Thanks so much in advance, Robert
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__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ |
Title: "HP vs. Remedy" - License Costs
- Re: "HP vs. Remedy" - License Costs Richard Brooks
- Re: "HP vs. Remedy" - License Costs Labib Nahra
- Re: "HP vs. Remedy" - License Costs Kern, Robert SBA
- Re: "HP vs. Remedy" - License Cos... [EMAIL PROTECTED]
