On 5/12/06, Tarun Kumar SHARMA <[EMAIL PROTECTED]> wrote:
Hello,
Is there any Possibility of additional parameters with Skills in addition to
Category,Type,Item,Region,Site,Dept(CTI-RSD) ?
For e.g if we want one additional parameter Organization with these 6
parameters. Is there any possibility that the ticket should be routed based on
these 7 parameters except these 6 parameters.
If you have experienced such kind of changes, Please share.
Thanks & Regards,
Tarun
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This is possible, but will require a lot of changes to get it working
the same as the current auto-assignment workflow. This level of
change can present issues when you get ready to upgrade as well as
there is no easy way to refactor changes of this level between apps.
Axton Grams
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MlvjvBWUsJSaHT0dC85vdKE=
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