Axton makes good point about upgrade. Note that ITSM 7.0 doesn't have the same CTI/RSD scheme.
--- Axton <[EMAIL PROTECTED]> wrote: > On 5/12/06, Tarun Kumar SHARMA <[EMAIL PROTECTED]> > wrote: > > Hello, > > > > Is there any Possibility of additional parameters > with Skills in addition to > Category,Type,Item,Region,Site,Dept(CTI-RSD) ? > > > > For e.g if we want one additional parameter > Organization with these 6 parameters. Is there any > possibility that the ticket should be routed based > on these 7 parameters except these 6 parameters. > > > > If you have experienced such kind of changes, > Please share. > > > > Thanks & Regards, > > Tarun > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > > > This is possible, but will require a lot of changes > to get it working > the same as the current auto-assignment workflow. > This level of > change can present issues when you get ready to > upgrade as well as > there is no easy way to refactor changes of this > level between apps. > > Axton Grams > > iD8DBQFEYq/i2VxhVxhm8jIRAt3DAJ4yio4yyg6NutWNRRYLZ5rXdeDzPwCfX5Hh > MlvjvBWUsJSaHT0dC85vdKE= > =e0+r > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
