Matt, I do remember hearing that the uniqueness of a user was going to change from login/password to login only. I don't know if that's what they ended up doing, but it was talked about. I suppose it points to increased use of the GUID vs. the Request ID as the unique record identifier. I also think it will make more sense when they release ITSM 7, and we see how that model better supports the ITSM 7 platform. Rick
________________________________ From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Sat 5/13/2006 10:21 AM To: [email protected] Subject: ARS v7 and non-Unique user logins All, Am I the only one who is _very_ disappointed to read the following? Ref: Release-Notes-700-Web.pdf page: 18 " Unique user logins In AR System 6.3, it was possible to have multiple users with the same user name but different passwords log in at the same time. AR System 7.0 does not allow multiple users with the same user name if you use the User form for authentication. If, however, you use external authentication, multiple users with the same user name can log in only if they belong to the same groups. (In the cache, only one session is created, and this session will be used for both users.) If you are upgrading to AR System 7.0 from a 6.3 system where you allow multiple users with the same user name but different passwords, the AR System upgrade scripts will fail and will generate a message suggesting that you correct the multiple user name problem. " It sounds like they removed a very advanced (and very old) feature of ARS in the name of performance and at the cost of backwards compatibility. That is not a pattern that I would imagine most customers would value. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
