Re: ARS 7 deleted ITSM 6 application licenses

[Thomas Bean]

** Rick, I'm running ITSM 5.5 on ARS 5.1.2, so I'm not sure if this would hold true for ITSM 6, but this is what I have (on the 'User' form):   Field Name:  Application License Type Field ID:  115 Field length:  50 Menu:  SHR:AppLicense (Append Items is checked)   The 'SHR:AppLicense' menu is a hard-coded character menu with the following values (in this order):   SLA-Fixed HelpDesk-Fixed HelpDesk-Floating Asset-Fixed Asset-Floating Change-Fixed Change-Floating   This same field and menu are also present on the form 'SHRCFG:ConfigPeople' in the Remedy Configuration Manager app.   HTH,   Thomas   ----- Original Message ----- From: Rick Cook Newsgroups: gmane.comp.crm.arsystem.general Sent: Monday, May 15, 2006 15:21 Subject: ARS 7 deleted ITSM 6 application licenses ** I just noticed this as I was testing ITSM 6 on the ARS 7 Mid-Tier.  Not only did the upgrade cause all of the application licenses to disappear for every user, but there isn't even a menu button on the Application License field with which to restore them.   I don't see a reason for that, or an alternate means of re-adding that information.  Has anyone else seen this?   While Support is working on this, can anyone tell me what ARS 7 table that information's drawn from, so that I can rebuild the menu myself?  I can't find anything that looks right, and I suspect that it may be Run Process-type commands to retrieve that data.   Thanks! ____________________________________________________________________ Rick Cook • Remedy Approved Consultant • Denali Advanced Integration __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___