Update - I found the base menu - a character menu called
SHR:AppLicense. It still doesn't allow me to add them, giving me an error
like "The application license format is not valid (ARERR 9860)", but I'm getting
there.
I have never found this many bugs in a Remedy release
before. In just my second real day of messing with normal functions, I'm
on ticket #6 now, one of which is now bugged. Either my installation's
whacked or some testers didn't do their jobs very well. I hope for
everyone's sake that it's the former.
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, May 15, 2006 1:21 PM
To: [email protected]
Subject: ARS 7 deleted ITSM 6 application licenses
I just noticed this
as I was testing ITSM 6 on the ARS 7 Mid-Tier. Not only did the upgrade
cause all of the application licenses to disappear for every user, but there
isn't even a menu button on the Application License field with which to restore
them.
I don't see a reason
for that, or an alternate means of re-adding that information. Has anyone
else seen this?
While Support is
working on this, can anyone tell me what ARS 7 table that information's drawn
from, so that I can rebuild the menu myself? I can't find anything that
looks right, and I suspect that it may be Run Process-type commands to retrieve
that data.
Thanks!
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