Claire:
Did you change the name of the Demo user on your old server? Also, did you install as a remote installation and did you copy tnsnames.ora to the network/admin directory for the 9i clients?
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire
Sent: Thursday, July 06, 2006 2:31 PM
To: [email protected]
Subject: ARS 6.3 Install Issues
I have installed ARS 6.3 on my new server. It bombs when it comes time to import files
Any idea what this message means? I have a ticket in with Remedy support, but I have not heard back from them yet.
[ERROR][Thu Jul 06 16:02:50.825] VerifyControl- Unable to connect to the AR System Server.
[ERROR][Thu Jul 06 16:02:50.825] VerifyControl- 90 Cannot open catalog; Message number = 90 DBREMEDY : RPC: Program not registered [ERROR][Thu Jul 06 16:02:50.825] rikMain- Problem with verification of user/pw/server information The Error log file is being closed [ERROR][Thu Jul 06 16:02:51.356] ImportDataFile- AR System Import Tool Thu Jul 06 16:02:51 2006
ARS 6.3
Oracle 10g2 (has the 9i libraries)
Windows 2003 Enterprise
Claire
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