Re: OT - BMC-Remedy Tech Support Rant

[Thomas Altamore]

** Hi Claire,   Technically its not "outsourcing", BMC has support around the world. Its cheaper to have several locations where staff is oncall during business hours in each region.  Don't think that makes it any less frustrating, particularly if you opened the ticket with US support. In that case it would be ever so much more than frustrating. Best Regards, Tom Altamore >>> [EMAIL PROTECTED] 07/13/06 10:05 AM >>> OK, if you live in India or work in the same time zone it is great... But for those of us that live in the US, getting an answer at 3:25AM, 4:34 AM and 5:19AM does not work! This is the most frustrating thing I have experienced with Remedy ever! Grrrrrrrrrrrrrrrrr Outsourcing is BS!  Sure they are (the tech support staff) less costly, so the profit goes up, but is the customer happy and satisfied with the support?  NO!  Will the customer be happy and satisfied with the support next time someone asks them, probably not! Claire "grumpy today" Sanford _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125_______________________This posting was submitted with HTML in it___