We wouldn't all hold these opinions because our companies could do the same
thing someday and put us out of a job would we? :)
Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]
From: Thomas Altamore <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: OT - BMC-Remedy Tech Support Rant
Date: Thu, 13 Jul 2006 10:13:51 -0400
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Hi Claire,
Technically its not "outsourcing", BMC has support around the world.
Its cheaper to have several locations where staff is oncall during
business hours in each region. Don't think that makes it any less
frustrating, particularly if you opened the ticket with US support. In
that case it would be ever so much more than frustrating.
Best Regards,
Tom Altamore
>>> [EMAIL PROTECTED] 07/13/06 10:05 AM >>>
OK, if you live in India or work in the same time zone it is great...
But for those of us that live in the US, getting an answer at 3:25AM,
4:34 AM and 5:19AM does not work!
This is the most frustrating thing I have experienced with Remedy
ever!
Grrrrrrrrrrrrrrrrr
Outsourcing is BS! Sure they are (the tech support staff) less
costly,
so the profit goes up, but is the customer happy and satisfied with
the
support? NO! Will the customer be happy and satisfied with the
support
next time someone asks them, probably not!
Claire "grumpy today" Sanford
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