So the question is.......why can I not get 24x7 support now? I hate to beat
that drum once a year, but for what we pay for support, and they outsource
that support around the world, would it not be a good time to finally make
this 24x7?
Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]
From: "Sanford, Claire" <[EMAIL PROTECTED]>
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Subject: OT - BMC-Remedy Tech Support Rant
Date: Thu, 13 Jul 2006 09:05:39 -0500
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OK, if you live in India or work in the same time zone it is great...
But for those of us that live in the US, getting an answer at 3:25AM,
4:34 AM and 5:19AM does not work!
This is the most frustrating thing I have experienced with Remedy ever!
Grrrrrrrrrrrrrrrrr
Outsourcing is BS! Sure they are (the tech support staff) less costly,
so the profit goes up, but is the customer happy and satisfied with the
support? NO! Will the customer be happy and satisfied with the support
next time someone asks them, probably not!
Claire "grumpy today" Sanford
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