One duplo with latte coming right up!
Actually, Clarie you are after my own heart......(and I'll take mine with a large shot of whipped cream, caramel and chocolate syrup, and I get it this way every Saturday.) And NOT STARBUCKS....
James Mckenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire
Sent: Thursday, July 13, 2006 8:19 AM
To: [email protected]
Subject: Re: OT - BMC-Remedy Tech Support Rant
No! Full blown espresso! Double shot in a big cup so I could add lots of milk!
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 13, 2006 10:16 AM
To: [email protected]
Subject: Re: OT - BMC-Remedy Tech Support Rant
Decaf?
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire
Sent: Thursday, July 13, 2006 9:53 AM
To: [email protected]
Subject: Re: OT - BMC-Remedy Tech Support Rant
I was always under the impression that support was going "follow the sun". Guess not! Heck, if smaller business that are not international can provide 24/7 support, at a reasonable cost, you have to wonder why major international corporations can't.
Very interesting... And probably a coincidence, 10 minutes after my post hit the list, I had a response from someone in Tech Support for my new ticket.
PS. Thanks Kim for calling and calming me! :)
I'm going to go get a nice strong cup of coffee.
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tim Button
Sent: Thursday, July 13, 2006 9:43 AM
To: [email protected]
Subject: Re: OT - BMC-Remedy Tech Support Rant
So the question is.......why can I not get 24x7 support now? I hate to beat that drum once a year, but for what we pay for support, and they outsource that support around the world, would it not be a good time to finally make this 24x7?
Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]
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>Subject: OT - BMC-Remedy Tech Support Rant
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>OK, if you live in India or work in the same time zone it is great...
>But for those of us that live in the US, getting an answer at 3:25AM,
>4:34 AM and 5:19AM does not work!
>
>This is the most frustrating thing I have experienced with Remedy ever!
>
>Grrrrrrrrrrrrrrrrr
>
>Outsourcing is BS! Sure they are (the tech support staff) less costly,
>so the profit goes up, but is the customer happy and satisfied with the
>support? NO! Will the customer be happy and satisfied with the
support
>next time someone asks them, probably not!
>
>Claire "grumpy today" Sanford
>
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