You don't really mean "800 - 1000 tickets per year" do you??? Thats way lower than most people create on their development boxes per week during a testing phase... You wouldn't even require a full time Remedy Administrator for maintaining that kind of a shop!
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.
----- Original Message ----
From: Tom Hamill <[EMAIL PROTECTED]>
To: [email protected]
Sent: Tuesday, July 18, 2006 1:32:20 PM
Subject: OT:How many Administartors does it take ?
**
From: Tom Hamill <[EMAIL PROTECTED]>
To: [email protected]
Sent: Tuesday, July 18, 2006 1:32:20 PM
Subject: OT:How many Administartors does it take ?
**
Hello All,
I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system.
The type of shops I would like hear from create 800 - 1000 tickets per year with about 175 consecutive users.
Thank You for you help,
Tom
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