Tom,
Do you really mean 800-1000 tickets / month? Are you defining users as those people actually doing the Remedy work, submitting, resolving etc., as opposed to customers calling with issues? Are you doing continuous customizations to your modified out of the box HD or plan on just leaving it as is?
It may be hard to justify even one whole admin unless you have customization development going on. What versions are you running?
Give us a little more background please.
Thanks,
Susan
On 7/18/06, Tom Hamill <[EMAIL PROTECTED]> wrote:
**Hello All,I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system.The type of shops I would like hear from create 800 - 1000 tickets per year with about 175 consecutive users.Thank You for you help,Tom__20060125_______________________This posting was submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML in it___
