I am working on an integration with an outside vendor that allows them to update Remedy Requests through e-mails. This integration works fine as long as the reply comes from the same address as the address the initial e-mail was sent to. But, the vendor is not set up this way. the e-mails go to one central address, then get replied to by individuals. Remedy is complaining about this saying that "Sender address not found in original email" (4945). I've tried changing the security settings of the incomming e-mail box to "Use Security Key", "Use Supplied User Info" and "Use Email From Address". They all still give me the same error.
Is this an absolute requirement, the that the e-mails must match?
Thanks,
.ron
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