We are experiencing the same error in the same location and
in the Problem Management console (it uses the plugin server to gather Problem,
Known Error, and Solutions into one console.) We currently do not have a
resolution and are also working with BMC Tech Support. The latest I have heard
was there is a potential problem with the executable and
ardbcQuery.dll.
ARS 7.0 p1
AR Server Win 2003
Oracle 10gR2
Brian Baker
Software Engineer
Cisco Remote Operations
Services
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Gould
Sent: Monday, July 24, 2006 9:34 AM
To: [email protected]
Subject: ITSM 7.0 Overview Console - Plug-in Error
Good Morning List,
I've just finished a full installation of ITSM 7.0 and was checking out the
new features when I tried to open the Foundation Elements Overivew Console and
received the following error:
ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your
AR System Administrator for assistance. : RPC: Timed out
I've contacted Remedy Tech Support and provided them all the logs but
they haven't been able to offer a solution so far. Everything else appears
to be functioning correctly and all the services are up, including the
arplugin.exe service.
If anyone else has experienced this problem and knows of a resolution, I
would appreciate it if you could pass it along.
Thanks in advance,
Michael J. Gould
Senior Software Engineer
U.S House of Representatives
ARS 7.0 Patch 1
ITSM 7.0
Windows Server 2003 R2
MS SQL Server 2000 w/ SP4
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