Re: ITSM 7.0 Overview Console - Plug-in Error

[Mike Gould]

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Hi Brian,

 

Thanks for the reply.  It's nice to hear we aren't the only ones experiencing this problem.  I actually hadn't gotten to the Problem Management console until last night and realized that it's having the same issues with the Plug-in.  BMC Remedy Tech Support has indicated that Engineering is working on the issue and a fix for testing should be available soon.  I'll let you know if it resolves the error once I get my hands on  the patch.

 

Regards,

Michael Gould

Senior Software Engineer

U.S. House of Representatives

 

On 7/25/06, Brian Baker (bbaker2) <[EMAIL PROTECTED]> wrote:

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We are experiencing the same error in the same location and in the Problem Management console (it uses the plugin server to gather Problem, Known Error, and Solutions into one console.) We currently do not have a resolution and are also working with BMC Tech Support. The latest I have heard was there is a potential problem with the executable and ardbcQuery.dll.

 

ARS 7.0 p1

AR Server Win 2003

Oracle 10gR2

 

Brian Baker

Software Engineer

Cisco Remote Operations Services

 

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From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Mike Gould
Sent: Monday, July 24, 2006 9:34 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 Overview Console - Plug-in Error

 

**

Good Morning List,

 

I've just finished a full installation of ITSM 7.0 and was checking out the new features when I tried to open the Foundation Elements Overivew Console and received the following error:

 

ARERR [8939] The AR System Plug-In server is not responding.  Cannot connect to the system at this time.  Contact your AR System Administrator for assistance. : RPC: Timed out

 

I've contacted Remedy Tech Support and provided them all the logs but they haven't been able to offer a solution so far.  Everything else appears to be functioning correctly and all the services are up, including the arplugin.exe service.

 

If anyone else has experienced this problem and knows of a resolution, I would appreciate it if you could pass it along.

 

Thanks in advance,

Michael J. Gould

Senior Software Engineer

U.S House of Representatives

 

ARS 7.0 Patch 1

ITSM 7.0

Windows Server 2003 R2

MS SQL Server 2000 w/ SP4

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