Re: ITSM 7.0 Overview Console - Plug-in Error

[Heider, Stephen]

**         Anjali,   Same error here with Problem Management module. All of the ARS 7 and ITSM 7 modules were installed on a newly built server that did not have any previous ARS software loaded.   There are 2 private queues that were added by the installation programs (After the initial ARS 7.0 p1). I don't know which installation program created the private queue (#   The CAI Plugin Registry form did not have any records on our system.  I added one record with the private queue number (that was created by installation programs) with 2 threads.  I restarted start the server.   Which registry key?   In HKLM/Software/Remedy and HDCU/Software/Remedy I don't see the place to enter the queue number.   Stephen   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anjali Gosain Sent: Thursday, July 27, 2006 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0 Overview Console - Plug-in Error ** Hi , We got the same error. We have not been able to resolve this issue but here's a workaround that can be used - Create a new private queue in admin tool (Server Information -> Server Ports and Queue) and note its RPC Program Number. Open the form 'CAI Plugin Registry' and look for the entry with PluginID = CAIPLUGIN (our form has only one entry..) Modify the registry to reflect the new private queue no = RPC Program Number of new queue. Restart the server. As I said this is a workaround and the problem will return after a while. Do let me know if you are able to find a solution to it Regards Anjali Mike Gould wrote: ** Good Morning List,   I've just finished a full installation of ITSM 7.0 and was checking out the new features when I tried to open the Foundation Elements Overivew Console and received the following error:   ARERR [8939] The AR System Plug-In server is not responding.  Cannot connect to the system at this time.  Contact your AR System Administrator for assistance. : RPC: Timed out   I've contacted Remedy Tech Support and provided them all the logs but they haven't been able to offer a solution so far.  Everything else appears to be functioning correctly and all the services are up, including the arplugin.exe service.   If anyone else has experienced this problem and knows of a resolution, I would appreciate it if you could pass it along.   Thanks in advance, Michael J. Gould Senior Software Engineer U.S House of Representatives   ARS 7.0 Patch 1 ITSM 7.0 Windows Server 2003 R2 MS SQL Server 2000 w/ SP4 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___