This looks like a memory error Stephen. I got lots of those trying to install 6.x apps where we had McAfee running. We solved the problem by disabling McAfee, after which installation proceeded fine, but not sure if that is the case in your situation. :) Candace
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, July 27, 2006 10:27 AM To: [email protected] Subject: Re: Incident Management install woes Similar situation... I am installing the Incident 7.0 module today. After a few hours I received this error: "Error Number: 0x80040707 Description" There was no description. When I clicked OK I received this error: << start of error message >> An error (-5012 : 0x8000ffff) has occurred while running setup. Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor: MBC Software, Inc. (http//www.bmc.com). Error Code: -5012 : 0x8000ffff Error Information: >Ctor\ObjectWrapper.cpp (332) >Ctor\ObjectWrapper.cpp (201) >SetupDLL\SetupDLL.cpp (1397) PAPP:BMC Remedy Incident Management PVENDOR:BMC Software, Inc. (http://www.bmc.com) PGUID:79F12E66-C4A0-4899-9C59-D0BD23BC9E21 $10.1.0.238 @Windows Service Pack 1 (3790) IE 6.0.3790.1830 << end of error message >> I checked this solution from InstallSheild but all registry entries are fine. http://consumer.installshield.com/kb.asp?id=Q108167. There is plenty of disk space and I am installing with a Local Administrator account (Windows Server 2003). I will to try the installation again. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Thursday, July 27, 2006 11:49 AM To: [email protected] Subject: Incident Management install woes Hi, I have Oracle 10G R2 on Windows Server 2003 and ARS 7. My Incident Management 7 install took hours and the log files report many errors. The vast majority of .arx and .def files failed to import. Several times during the install the following error was displayed 'Driver command completed with error' I OK'd this, and the install appeared to resume and eventually completed without any Remedy-like notification that there were problems. Any ideas what might be wrong? I installed all the prerequisites in the specified order and licenced ARS and Incident Management beforehand. Thanks Kieran O'Hare Programmer Information Systems Services 200/201 Pearse St. Trinity College Dublin 2 Phone +353 1 8962774 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ----------------------------------------- ***************************** This message contains information from Silicon Valley Bank, or from one of its affiliates, that may be confidential and privileged. If you are not an intended recipient, please refrain from any disclosure, copying, distribution or use of this information and note that such actions are prohibited. If you have received this transmission in error, please notify the sender immediately by telephone or by replying to this transmission. This message may include indicative rate information relating to one or more products offered through Silicon Valley Bank, or affiliated broker-dealer, SVB Securities. Rates and yields shown are provided for informational purposes only, are not guaranteed, and are subject to market conditions and availability. Nothing in this communication shall constitute a solicitation or recommendation to buy or sell a particular security. Columbia Cash Reserves, Columbia Treasury Reserves, Columbia Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB Securities Institutional Liquid Reserves and SVB Securities Horizon Shares are offered through SVB Securities, a registered broker- dealer and non-bank affiliate of Silicon Valley Bank. Investments in these products require the involvement of a licensed representative of SVB Securities. Investment products offered through SVB Securities are not insured by the FDIC or any other Federal Government Agency, are not deposits of or guaranteed by Silicon Valley Bank or its affiliates, and may lose value. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
