You're correct - "Change Management lite" is part of Help Desk, and there really isn't all that much to set up. Just add CTIs that are specific to Change Management (optional), set up task templates (also optional), and a few other things that are similar to the Help Desk setup. The applications share users, groups, etc. The main features that you get with the full Change Management application (talking v6 and below here) are:
Dependencies between change requests and change tasks, and a definable sequence with enforcement Approval processes for change requests Risk and impact analysis Cost analysis and management functionality Expanded set of predefined reports See the ITSM config manual for more details on those. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Gee Sent: Wednesday, August 02, 2006 3:42 AM To: [email protected] Subject: In-built tasks on AR6.3 Morning All! Just a quick question, i am aware that you can buy a bolt-on Change Management system for Remedy but as usual my company wont buy it! I've noticed there is a small inbuild system in place with tasks that can be added in to the helpdesk form? I was just wondering if anyone else uses this as i would be interested in setting this up? Cheers Matt ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
