Matt, After my initial reply I received this direct response from Remedy.
Sorry for the frustration around this... lots of things going on right now, hard to get the info out. Yes, we are looking at some kind of patch to bring back some form of change tasking into Service Desk 7.0. Not sure whether it will be allowing predefined templates in incidents and then categorizing incidents as incident or change, or if it will be a whole new change tasking form. Don't know the date either. But this is high on the list of issues that need to be dealt with... So it looks like this may be made available in HD 7.0. Ed -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Gee Sent: Wednesday, August 02, 2006 6:42 AM To: [email protected] Subject: In-built tasks on AR6.3 Morning All! Just a quick question, i am aware that you can buy a bolt-on Change Management system for Remedy but as usual my company wont buy it! I've noticed there is a small inbuild system in place with tasks that can be added in to the helpdesk form? I was just wondering if anyone else uses this as i would be interested in setting this up? Cheers Matt _____________________________________________________________________________ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
