Matt,
First off, confusing e-mail address ...
However, we're making active use of Change Lite - our apps are based around v4. Management heard someone mention the change management app a couple of years back, and ever since we've been meddling with the app.
Its kinda nice to work on, as apart from the basic form, there is very little workflow involved (outside of the more basic stuff - CTIs, groups, person info, etc.). Thats resulted in some wonderful screw ups on data, so I've been having to retrofit some referential integrity - we've got some additional status fields in there that should only allow certain combinations, and I'm sure that management want to add in some formalised approvals process as well.
Regards
Dave
On 02/08/06, Matt Gee <[EMAIL PROTECTED]> wrote:
Morning All!
Just a quick question, i am aware that you can buy a bolt-on Change
Management system for Remedy but as usual my company wont buy it! I've
noticed there is a small inbuild system in place with tasks that can be
added in to the helpdesk form? I was just wondering if anyone else uses
this as i would be interested in setting this up?
Cheers
Matt
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