Hi Listners, I have two questions to ask.
1. Has anyone developed a workflow via remedy or some other program which can check if remedy email engine is running? And if it is down it should notify remedy admin. 2. Is anyone using email to update activity for issue in customer support module? Has anyone customized notification within remedy workflow. When activity is updated via remedy application services, notify Assigned person about the update. Any ideas how to accomplish this? Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
