Sarah,
Lol, we always wait for no notifcations to come through .... ("yo, dudes, we've had no notication mails for 30 minutes).
But another possible way, say in a situation where e-mail has fallen over, you could have a fall back following freds suggestion - count the number of entries with "Send Mail", over a certain number (depending upon your e-mail workload I guess), and you could create a new helpdesk ticket.
I know that quite a few people would be more likely to believe the reliability of our AR Servers over the reliabiltiy of our Exchange servers (no unscheduled down time in over 6 years on ARS, but our exchange servers go flaky every few weeks).
As for point 2, depending on how you are updating the forms, it is possible that the current notifications may work. Our apps notify assignees and groups of updates to tickets, they are triggered on modify, which should work the same via other updates.
Regards
Dave
On 02/08/06, Sarah Lake <[EMAIL PROTECTED]> wrote:
Hi Listners,
I have two questions to ask.
1. Has anyone developed a workflow via remedy or some other program which
can check if remedy email engine is running? And if it is down it should
notify remedy admin.
2. Is anyone using email to update activity for issue in customer support
module? Has anyone customized notification within remedy workflow.
When activity is updated via remedy application services, notify Assigned
person about the update.
Any ideas how to accomplish this?
Thanks
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