We do #1 thru Remedy workflow. We run an escalation every hour and do a count of Emails (in the AR System Email Messages form) with 'Send Message'="Yes". If the count exceeds 10 we send the Admins an email ( using $PROCESS$ /usr/bin/sendmail to send it since we are on Sun servers).
We do not use inbound email so I can't answer #2. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sarah Lake Sent: Wednesday, August 02, 2006 12:27 PM To: [email protected] Subject: Customer Support Users Hi Listners, I have two questions to ask. 1. Has anyone developed a workflow via remedy or some other program which can check if remedy email engine is running? And if it is down it should notify remedy admin. 2. Is anyone using email to update activity for issue in customer support module? Has anyone customized notification within remedy workflow. When activity is updated via remedy application services, notify Assigned person about the update. Any ideas how to accomplish this? Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
