| **
Remedy Tech Support has sent me a beta version of
ardbcQuery.dll, which appears to have fixed the plug-in error on
both the Overview Console & Problem Mgmt Consoles.
Mary
** Hi Stephen,
By registry key I meant the entry in form 'CAI
Plugin Registry'. Sorry I should have been more precise.
What happened after
you restarted the server? If the problem still persists try changing the private
queue number to the other queue number created during installation.
Has
there been any response on this from Remedy Support?
Heider, Stephen
wrote:
**
Anjali,
Same error here with Problem Management module. All
of the ARS 7 and ITSM 7 modules were installed on a newly built server that
did not have any previous ARS software loaded.
There are 2 private queues that were added by the
installation programs (After the initial ARS 7.0 p1). I don't know which
installation program created the private queue (#
The CAI Plugin Registry form did not have any
records on our system. I added one record with the private queue number
(that was created by installation programs) with 2 threads. I restarted
start the server.
Which registry key? In
HKLM/Software/Remedy and HDCU/Software/Remedy I don't see the place
to enter the queue number.
Stephen
**
Hi
,
We got the same error. We have not been able to resolve this issue but
here's a workaround that can be used -
Create a new private queue in
admin tool (Server Information -> Server Ports and Queue) and note its RPC
Program Number. Open the form 'CAI Plugin Registry' and look for the entry
with PluginID = CAIPLUGIN (our form has only one entry..) Modify the registry
to reflect the new private queue no = RPC Program Number of new queue. Restart
the server. As I said this is a workaround and the problem will return after a
while.
Do let me know if you are able to find a solution to
it
Regards
Anjali
Mike Gould wrote:
**
Good Morning List,
I've just finished a full installation of ITSM 7.0 and was checking out
the new features when I tried to open the Foundation Elements Overivew
Console and received the following error:
ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact
your AR System Administrator for assistance. : RPC: Timed
out
I've contacted Remedy Tech Support and provided them all the
logs but they haven't been able to offer a solution so far.
Everything else appears to be functioning correctly and all the services are
up, including the arplugin.exe service.
If anyone else has experienced this problem and knows of a resolution,
I would appreciate it if you could pass it along.
Thanks in advance,
Michael J. Gould
Senior Software Engineer
U.S House of Representatives
ARS 7.0 Patch 1
ITSM 7.0
Windows Server 2003 R2
MS SQL Server 2000 w/ SP4 __20060125_______________________This
posting was submitted with HTML in it___
__20060125_______________________This posting was
submitted with HTML in it_____20060125_______________________This posting was
submitted with HTML in it___
__20060125_______________________This posting was submitted
with HTML in it___
__20060125_______________________This posting was submitted with HTML in it___
|
- FW: ITSM 7.0 Overview Console - Plug-in Error Carroll, Mary Jo
-
