The SHR:Bulletin form is a regular form. There is only one table field on the form that points to another form - and the Request ID field has the same permissions. I am not seeing anything in the log files that indicates the cause of the permissions error.
To test, I set the Client Side Logging Group to Public in the Admin Tool. Here is the log created when I open the SHR:Bulletin form using my account: <API > <TID: 0000003136> <RPC ID: 0000003420> <Queue: Fast > <Client-RPC: 390620 > <USER: 19831 > /* Thu Aug 03 2006 16:42:49.2700 */+VFC ARValidateFormCache -- form SHR:Bulletin from Remedy User (protocol 11) at IP address 10.10.10.10 When I press F5, here is the result: <API > <TID: 0000003136> <RPC ID: 0000003420> <Queue: Fast > <Client-RPC: 390620 > <USER: 19831 > /* Thu Aug 03 2006 16:42:49.2700 */+VFC ARValidateFormCache -- form SHR:Bulletin from Remedy User (protocol 11) at IP address 10.10.10.10 <API > <TID: 0000003700> <RPC ID: 0000003425> <Queue: Fast > <Client-RPC: 390620 > <USER: 19831 > /* Thu Aug 03 2006 16:42:53.8480 */+GE ARGetEntry -- schema SHR:Bulletin entryId BB0000000000072 from Remedy User (protocol 11) at IP address 10.10.10.10 <API > <TID: 0000003144> <RPC ID: 0000003426> <Queue: Fast > <Client-RPC: 390620 > <USER: 19831 > /* Thu Aug 03 2006 16:42:53.8790 */+VFC ARValidateFormCache -- form HD2:AuditConfig from Remedy User (protocol 11) at IP address 10.10.10.10 <API > <TID: 0000001548> <RPC ID: 0000003427> <Queue: List > <Client-RPC: 390620 > <USER: 19831 > /* Thu Aug 03 2006 16:42:53.9570 */+GLEWF ARGetListEntryWithFields -- schema HD2:AuditConfig from Remedy User (protocol 11) at IP address 10.10.10.10 With a regular user, opening the form: <API > <TID: 0000003136> <RPC ID: 0000003512> <Queue: Fast > <Client-RPC: 390620 > <USER: 5353 > /* Thu Aug 03 2006 16:44:57.4530 */+VFC ARValidateFormCache -- form SHR:Bulletin from Remedy User (protocol 11) at IP address 10.10.10.10 When I press F5, here is the result: Error message on screen and nothing else in the log. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, August 03, 2006 4:23 PM To: [email protected] Subject: Re: ARERR [333] You have no access to field : 1 This refers to the Request Id field on another form not the form you are opening. Turn on logging to see what is going on. HTH. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, August 03, 2006 4:21 PM To: [email protected] Subject: ARERR [333] You have no access to field : 1 Help - This error just started appearing today to all non-Administrator users when they attempt to read records in SHR:Bulletin. The permissions on the Entry-ID (Field ID 1) is Assignee (view), Public (view), Submitter (view). The permission on the form is Public. I have tried restarting Remedy NT Service. Any ideas? ARS 6.3 p17 SQL Server 2000 Windows Server 2003 HD 5.5 Stephen ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
