From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thursday, August 03, 2006 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [333] You have no access to field : 1
Stephen:
This may seem unusual but what is the permissions on the form used for the table?
James McKenzie
-----Original Message-----
From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Heider, Stephen
Sent: Thursday, August 03, 2006 1:48
PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [333] You have no access to field : 1
The SHR:Bulletin form is a regular form. There is only one table field on the form that points to another form - and the Request ID field has the same permissions. I am not seeing anything in the log files that indicates the cause of the permissions error.
To test, I set the Client Side Logging Group to Public in the Admin Tool.
Here is the log created when I open the SHR:Bulletin form using
my
account:
<API > <TID: 0000003136> <RPC ID: 0000003420>
<Queue: Fast >
<Client-RPC: 390620 > <USER:
19831
> /* Thu
Aug 03 2006 16:42:49.2700
*/+VFC ARValidateFormCache -- form
SHR:Bulletin from Remedy User (protocol 11) at IP address 10.10.10.10
When I press F5, here is the result:
<API > <TID: 0000003136> <RPC ID: 0000003420>
<Queue: Fast >
<Client-RPC: 390620 > <USER:
19831
> /* Thu
Aug 03 2006 16:42:49.2700
*/+VFC ARValidateFormCache -- form
SHR:Bulletin from Remedy User (protocol 11) at IP address 10.10.10.10
<API > <TID: 0000003700> <RPC ID: 0000003425>
<Queue: Fast >
<Client-RPC: 390620 > <USER:
19831
> /* Thu
Aug 03 2006 16:42:53.8480
*/+GE ARGetEntry -- schema SHR:Bulletin
entryId BB0000000000072 from Remedy User (protocol 11) at IP address
10.10.10.10
<API > <TID: 0000003144> <RPC ID: 0000003426>
<Queue: Fast >
<Client-RPC: 390620 > <USER:
19831
> /* Thu
Aug 03 2006 16:42:53.8790
*/+VFC ARValidateFormCache -- form
HD2:AuditConfig from Remedy User (protocol 11) at IP address
10.10.10.10
<API > <TID: 0000001548> <RPC ID: 0000003427>
<Queue: List >
<Client-RPC: 390620 > <USER:
19831
> /* Thu
Aug 03 2006 16:42:53.9570 */+GLEWF
ARGetListEntryWithFields -- schema HD2:AuditConfig from Remedy User (protocol
11) at IP address 10.10.10.10
With a regular user, opening the form:
<API > <TID: 0000003136> <RPC ID: 0000003512>
<Queue: Fast >
<Client-RPC: 390620 > <USER:
5353
> /* Thu
Aug 03 2006 16:44:57.4530
*/+VFC ARValidateFormCache -- form
SHR:Bulletin from Remedy User (protocol 11) at IP address 10.10.10.10
When I press F5, here is the result:
Error message on screen and nothing else in the log.
Stephen
-----Original Message-----
From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Nall, Roger
Sent: Thursday, August 03, 2006 4:23
PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [333] You have no access to field : 1
This refers to the Request Id field on another form not the form you are opening. Turn on logging to see what is going on.
HTH.
Roger A. Nall
OSSNMS Sr. Remedy
Administrator/Developer T-Mobile USA
Desk:
973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo IM
-----Original Message-----
From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Heider, Stephen
Sent: Thursday, August 03, 2006 4:21
PM
To: arslist@ARSLIST.ORG
Subject: ARERR [333] You have no access to field : 1
Help -
This error just started appearing today to all non-Administrator users when they attempt to read records in SHR:Bulletin. The permissions on the Entry-ID (Field ID 1) is Assignee (view), Public (view), Submitter (view).
The permission on the form is Public.
I have tried restarting Remedy NT Service.
Any ideas?
ARS 6.3 p17
SQL Server 2000
Windows Server 2003
HD 5.5
Stephen
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