Please keep us updated.  

Do you have that Windows sample?

Fred 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Friday, August 04, 2006 8:52 AM
To: [email protected]
Subject: Re: SSO via user tool

I was told by Doug.. that there would be Built in Functionality on the
usertool to do this already.. no documentation on it.. but it is there..
now.. with that said.. I have a ticket in on this and have recieved no
feedback on the latest.. I am planning on following up on this next
week.. I hope.
I know I had issues with the original version of their plugin..
(remedy's) it worked with a userid and a password.. well we don't do
that anymore.. so..
But do not know the latest...

I understood clearly that the same functionality that gives you sso on
mid-tier is built into the client tool so that you can SSO exactly the
same way.. using there plug-in.. they (suppose to anyway) have a sample
with all the code and plug-in stuff into a windows based file..
and once compiled it just works.. so..

The other ones listed here.. I understood to be more of a password
managment with a nomenclature of sso.. which they are not, to include
the one remedy sells.


On 8/4/06, Tyrone Dee <[EMAIL PROTECTED]> wrote:
> Scott - I would be interested in pricing and information.
>
> Thanks!
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Scott Hammons
> Sent: August 3, 2006 1:54 PM
> To: [email protected]
> Subject: Re: SSO via user tool
>
> Richard,
>
> As Garron mentioned there is a 3rd Party solution from a company 
> called Passlogix that provides this capability.  It is actually not to
hard to
> setup and configure for Remedy.   I've deployed the IBM branded
version
> against the Remedy Web Interface, the Remedy user tool, and the Remedy

> alert tool.
>
> You can obtain the product from a number of vendors including 
> Passlogix directly, BMC (which is OEMing the Passlogix product), or 
> IBM (which is OEMing the same product).
>
> While this will resolve the immediate need for providing SSO 
> functionality to the Remedy User tool, it will also assist the company

> as a whole by giving them the capability to provide SSO to most 
> web-based, windows based, and host based applications beyond Remedy.
>
> Let me know if you want information on pricing because we can resell 
> both the Passlogix and IBM versions.
>
> HTH,
>
> Scott
>
> ________________________________
>
> From: Action Request System discussion list(ARSList) on behalf of 
> Richard Baird
> Sent: Thu 8/3/2006 11:52
> To: [email protected]
> Subject: SSO via user tool
>
>
>
> Hi Folks......
>
> Does anyone have an SSO solution for the user tool. I've used the ldap

> plug-
> in(s) a bit, but what the user's want is to log in to their domain 
> account on the PC and then not have to log in to remedy. My 
> understanding is that using AREA they will still have to log in but 
> the auth is against the directory rather than the user form.
>
> After talking to some folks and browsing the ARSList archives, there 
> seem to be ways to do this when users are connecting via mid-tier (but

> not pretty ways...;), but what about usertool?
>
> Thanks in advance for any comments/suggestions
>
> Cheers,
>
> Richard
>
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--
Patrick Zandi

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