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Hi Listers,

 

Has anyone run across the situation where upon creation of either a new HelpDesk ticket or a HelpDesk Task the Create Date field does not get populated?  I don’t get an error that a required field is null but when I view the ticket or task create date seems to be NULL.  I do not have access to the DB as yet and the logs do not tell me anything.  Any help is appreciated.

 

Windows Server 2003

ITSM 6.0

ARS 6.0 patch 16

Oracle 10

 

 

  Regards,

 

    

Jon-Marcelius Potian                        

 

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